Good to know
How can we help?
Answers to the questions travellers ask us most — about booking, payments, cancellations, destinations and your account.
General Travel FAQs
What kind of trips does Vivid Yatra plan?
We plan private, customisable holidays across India and select international destinations — heritage tours, honeymoons, family holidays, adventure trips and spiritual journeys.
Are your tours private or group tours?
Most of our trips are private, meaning your own vehicle and driver. We also run fixed-departure group trips for Ladakh and Kashmir.
Do you help with flights and trains?
Yes. We can book flights and trains for you, or you can book them yourself and we will plan the land arrangements around them.
Is travel insurance included?
Insurance is included on international packages and available as an add-on for domestic trips.
Booking FAQs
How do I book a package?
Click Book Now on any package or send an enquiry. Your trip manager confirms availability and shares a secure payment link.
How far in advance should I book?
We recommend 4–6 weeks for domestic trips and 8–12 weeks for international trips, and earlier for peak season.
Will I get a confirmation voucher?
Yes — you receive hotel vouchers, driver details and a day-wise itinerary on email and WhatsApp before travel.
Packages FAQs
Can I customise a package?
Every package can be customised — change hotels, add days, include activities or combine destinations.
Are prices per person?
Prices are per person on twin-sharing basis unless stated otherwise.
What hotel categories are available?
Most packages offer Standard (3★), Deluxe (4★) and Luxury (5★ or heritage) options.
Payments FAQs
What payment methods do you accept?
UPI, credit and debit cards, net banking and bank transfer. EMI options are available on selected cards.
How much advance is required?
A 25% advance confirms your booking. The balance is due 15 days before travel.
Is my payment secure?
All online payments are processed through PCI-DSS compliant payment gateways.
Cancellation & Refunds FAQs
What is your cancellation policy?
30+ days before travel: 10% retention; 15–29 days: 25%; 7–14 days: 50%; under 7 days: no refund. See the cancellation policy for details.
How long do refunds take?
Refunds are processed within 7–10 working days to the original payment method.
Can I change my travel dates instead?
Yes. Date changes are free once if requested 21+ days before travel, subject to availability.
Destinations FAQs
What is the best time to visit Rajasthan?
October to March, when the weather is pleasant and festivals are in full swing.
Do I need a permit for Ladakh?
Indian nationals need an inner-line permit for Nubra, Pangong and some other areas. We arrange it for you.
Is Kashmir safe for tourists?
Tourist areas like Srinagar, Gulmarg and Pahalgam are regularly visited by travellers. We monitor conditions closely and plan accordingly.
Customer Account FAQs
Do I need an account to book?
No, but an account lets you track enquiries, bookings, payments and documents in one place.
I forgot my password. What should I do?
Use ‘Forgot password’ on the login page or sign in with a one-time password sent to your mobile.
Can I download my vouchers?
Yes — confirmed bookings show downloadable vouchers and invoices under My Bookings.
Still have questions?
Talk to a travelspecialist today
Call +91 98765 43210 or send us your question — we reply within 24 hours.